Refund Policy
Effective Date: 13th October 2024
Thank you for shopping at Zgar Premium Reseller Centre. We appreciate your business and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions regarding returns and refunds for products purchased from our website zgaronline.com.
1. Eligibility for Returns
You may return eligible items for a refund or exchange within 7 days from the date of delivery. To be eligible for a return:
- Incorrect item(s) received.
- Defective or damaged product(s).
- All the items in the package must be included in the original packaging.
- The item must be accompanied by a receipt or proof of purchase.
- We may require photos/videos of the damaged item for our records.
2. Non-Returnable Items
The following items are non-returnable:
- Items damaged due to misuse or improper handling.
- Customized or personalized items.
3. Return Process
To initiate a return:
- Contact our customer service team at officialzgar@hotmail.com or +6011 6852 7145 with your order number and the reason for the return.
- Upon approval, you will receive instructions on how to return the product.
- Products must be returned in their original condition, including packaging, accessories, and manuals.
- Once approved, package the item(s) securely and include a copy of your receipt.
- Ship the item to the address provided by our customer service team.
- Shipping costs for returns:
- For approved defective or incorrect items, we will cover the return shipping fees.
- For other cases, the customer is responsible for return shipping costs.
- This applies within Malaysia only, for any other countries, please contact our customer service team to assist you on this matter.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the refund is due to our error (e.g., wrong or defective item).
5. Exchanges
If you wish to exchange a defective or incorrect item, please follow the return process outlined above. Upon receiving the returned item, we will send you the replacement item at no additional cost.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery to report the issue. We may require photos/videos of the damaged item for our records.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Zgar Premium Reseller
+601168527145